Returns & exchanges

A customer may request a return or exchange if:

• The wrong product was received.
• The product arrived damaged or defective.
• The product was opened or used before delivery.
• The product is missing items or is incomplete.
• The received product is different from the order.

For hygiene and safety reasons, returns or exchanges cannot be accepted if:

• The product has been opened or used after delivery.
• The product is returned without its original packaging.
• The product is damaged due to improper use or storage.
• The request is made after the allowed return period.
• The product was purchased during a final sale or clearance promotion, unless it is defective.
• The customer changes their mind after receiving the correct product.

To be eligible for a return or exchange:

Request within 14 days

• The request must be submitted within 14 days of receiving the order.
• The product must be unused, unopened, and in its original condition.
• All original packaging, seals, accessories, and labels must be intact.
• A valid receipt or proof of purchase is required.

Once the returned product has been received and inspected, our team will notify the customer of the status of their refund or exchange request.

If approved, the refund will be processed using the original payment method whenever applicable.

1. 01

   Contact us

   To request a return or exchange, contact our Customer Care Team.

   Start a return0103 7376443

   The request should include:

   • Order Number
   • Product Name
   • Reason for the return or exchange
   • Photos, if the product is damaged, defective, or incorrect
2. 02

   Eligibility review

   Our team will carefully review the request to ensure it meets the conditions outlined in the Returns & Exchange Policy.

   If additional information is required, we will contact the customer promptly.

3. 03

   Return approval

   If the request is approved:

   • The customer will receive detailed return instructions.
   • The product must be returned in its original condition and packaging.
   • Once received, our Quality Control Team will inspect the item before completing the refund or exchange.

Approved refunds are processed after the returned item has been inspected.

Shipping fees are non-refundable unless the return is due to:

• An incorrect item sent by BioReza.
• A damaged or defective product.
• An error during order fulfillment.