Customer care
Returns & refunds
We want every order to arrive correct, intact, and suitable for use. These terms do not limit mandatory consumer rights.
Last updated: 9 August 2026
Change-of-mind returns
Contact us within 14 days of receiving an eligible item. It must be unused, unopened, sealed, and in its original saleable packaging. For health and hygiene reasons, opened cosmetics and personal-care products cannot be returned unless defective.
Faulty or incorrect items
Tell us within 30 days if an item is defective, damaged, expired, or different from what you ordered. Keep the item, packaging, batch number, and invoice while we investigate. We will arrange replacement or refund without additional cost where the claim is confirmed.
Refunds
Approved refunds are returned through the original payment method where possible. Manual-transfer refunds require verification of the receiving account. Bank processing times are outside our control; we will confirm when the refund is issued.